Support
CLIENT SUPPORT
Existing client? Here's where you go.
Tickets, billing, knowledge base and live system status. Four destinations, one place to find them. For sales or new-client conversations, use the main contact page.
CLIENT PORTALS
Pick your destination
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Raise a ticket
Submit a support ticket, check ticket status, browse your ticket history. Engineer response within SLA.
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Billing & invoices
View invoices, pay online, update payment details, manage your services and renewal dates.
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Knowledge base
Self-service guides, M365 setup, MFA enrolment, password resets, common troubleshooting.
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System status
Live status of our services, hosting, mail, portal, helpdesk. Incident history and subscribe for updates.
CALL US, ANY TIME
24/7, not 24/7-for-emergencies
Our phones are answered around the clock by engineers who can actually help, every day of the year. A call at 2am is treated the same as a call at 10am, whether it is a major incident, a routine service request, or somebody travelling in a different timezone needing access reset. No emergency-only line, no triage gate before you reach a person, no premium tier you have to negotiate up to.
Calling from outside Australia? See our regional contact numbers.
Not a client yet? Sales conversations go here.
For new business, scoping calls and general enquiries, use our contact page.