ENTERPRISE MANAGED SERVICES
The MSP your CIO actually wants.
For organisations with regulated workloads or complex compliance obligations. BaseHost delivers enterprise managed services across Microsoft 365, Azure, security and infrastructure, without the procurement overhead or response latency of the tier-1 SIs.
22
YEARS OPERATING
231+
CLIENTS UNDER MANAGEMENT
4
REGIONS COVERED
24/7
SECURITY OPERATIONS
MICROSOFT PARTNER · MICROSOFT CSP · AWS PARTNER · APPLE CONSULTANTS NETWORK · GOOGLE WORKSPACE RESELLER · PLESK PREMIUM PARTNER
WHO WE'RE FOR
Organisations where IT failure has board-level consequences
If your environment has these characteristics, our engagement model is built for you.
SCALE
100-1,000 endpoints under management
Multi-site, mixed Windows / macOS / mobile, distributed identity scope, M365 E3/E5 or Workspace Enterprise tenancy.
COMPLIANCE
Regulated or attested environments
APRA CPS 234 / CPS 230, AFSL holders, ISO 27001 certified, SOC 2 Type II in scope, Essential 8 ML2 / ML3 mandated.
GOVERNANCE
Active executive governance
CIO / CISO / CTO accountable to a board, formal risk register, regular technology committee reporting, vendor governance.
RESILIENCE
Business continuity is non-negotiable
Documented RTO/RPO targets, tested DR scenarios, immutable backup architecture, incident response retainer in place.
SECURITY
Defence-in-depth security posture
Defender XDR or equivalent, Conditional Access architected to standard, PIM enforced, continuous SIEM telemetry, quarterly threat hunting.
JURISDICTIONS
Multi-region operations
AU + UK + US + NZ operations covered. Local data residency respected. Regional support coverage, 24/7 on-call across all regions.
METHODOLOGY
How we engage at enterprise scale
Our engagement model is purpose-built for organisations where IT decisions go to a steering committee and any provider change is a structured procurement event.
01
Executive briefing
90-minute session with your CIO/CISO. Current-state inventory, target operating model, compliance posture, procurement timeline. NDA-supported, no commitment.
02
Discovery & assessment
Paid 2-4 week engagement: technical audit, compliance gap analysis, security posture review, written report with prioritised remediation roadmap.
03
Transition
Structured 60-120 day transition. Outgoing MSP coordination. Documentation, monitoring deployment, runbook capture. Zero-downtime cutover for managed workloads.
04
Steady state
Named technical account manager, monthly service reports, quarterly business reviews tied to your roadmap, annual executive review at board or technology committee.
GOVERNANCE & REPORTING
Built for board-level scrutiny
Everything we deliver has an audit trail. Everything we promise has a metric. Everything that matters gets reported up the chain.
Monthly service reporting
SLA adherence, incident volumes and trends, change management activity, security posture deltas, project burn-down. Board-ready format.
Quarterly business reviews
Roadmap review with your CIO and leadership team. Strategic technology decisions, vendor consolidation, compliance posture, security investment recommendations.
Annual executive review
Annual review at your board or technology sub-committee. 12-month service summary, compliance attestation pack, multi-year roadmap.
Compliance evidence library
SharePoint-based evidence library, continuously updated. ISO 27001 Annex A controls, Essential 8 evidence, SOC 2 control attestations. Audit-ready year-round.
Incident reporting
Written incident reports for every Sev1, post-incident review for every Sev2, monthly aggregate trend analysis. Notifiable Data Breach support.
Vendor governance
Subprocessor register, third-party risk attestations, supply chain mapping. CPS 230 material service provider documentation where applicable.
WHAT MAKES US DIFFERENT
Three things you won't get from the tier-1 SIs
01 · CONTINUITY
Same engineers, year after year
No constant churn of offshore juniors learning your environment. A small dedicated team is assigned at onboarding and stays with the account. By month six the engineers know your network, your people and your quirks.
02 · RESPONSIVENESS
Decisions made in days, not committees
We're privately held, owner-operated, structured small enough that a senior leader is one step away from any engagement. Architecture decisions don't go to global escalation queues.
03 · HONESTY
We tell you when you don't need us
If a piece of work belongs in-house, we say so. If a vendor product would serve you better than custom engineering, we recommend it. We'd rather lose the deal than win a misaligned engagement.
COMMERCIAL MODEL
Engagement structures designed for governance committees
Three contract structures, all backed by written SLAs, statement of services, and material vendor change governance. Pricing scales per-user with banding for headcount tiers; software licensing passed through at vendor cost with no markup.
12-month managed services agreement
Standard SLA tier, locked pricing for term, written variation procedure, annual renewal review. Common for first engagements.
24/36-month managed services agreement, most common
Discounted pricing tier, multi-year locked rates, priority project queue, embedded annual or quarterly executive reviews.
Master services agreement + statements of work
For multi-business-unit engagements, group structures, or organisations that procure under MSA frameworks. We work to your contract paper where preferred.
FREQUENTLY ASKED
Common questions
Why would I pick BaseHost over a tier-1 SI?
It depends on your scale. The tier-1 SIs are excellent at deeply complex multi-thousand-endpoint environments. We're typically the better fit for organisations in the 100-1,000 endpoint range where you want enterprise-grade methodology and compliance posture without the cost-loading and decision latency. We'll tell you if you're better off with a tier-1.
Can you support our existing tooling investment?
We work with what you've got. ServiceNow, Jira Service Management, Freshservice, your existing PSA, we integrate, we don't replace. We never bundle tool replacement into a managed services pitch.
How do you handle our compliance posture (ISO 27001, SOC 2)?
We provide the technical implementation and ongoing operation of the controls; your compliance lead and certification body do the framework work. We're explicit that we are not a compliance consultancy.
What's the procurement process from our side?
Executive briefing (free, NDA-supported), paid discovery and assessment (2-4 weeks, fixed fee), written proposal with commercial terms, governance approval cycle, MSA + SOW execution.
What's your transition approach if we're replacing an MSP?
Structured 60-120 day transition with documented hand-over checklist. Outgoing MSP coordination where they're co-operative. Zero-downtime cutover for managed workloads is a hard requirement.
What governance materials do you provide?
Subprocessor register (updated quarterly), insurance certificates, third-party risk attestations, material change notifications. Available as a standing pack on request and reviewed at QBRs.
Can we speak to existing enterprise clients?
Yes, references provided after the executive briefing, once we have a sense of which existing engagements are most directly comparable to yours.
Considering a change of provider? Start with the executive briefing.
90 minutes with our senior leadership. NDA-supported. We'll discuss your current environment, target operating model, compliance posture and procurement timeline, and tell you honestly whether we're the right fit.