ABOUT BASEHOST
IT that works. Compliance that sticks.
Melbourne-based since 2004. We handle Microsoft 365, endpoint management, cyber security and Essential 8 compliance, so Australian businesses can stop worrying about IT and get back to running their business.
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Microsoft Partner · AWS Partner · Apple Consultants Network
Vendor-Accredited Managed IT Provider
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230+ Australian Businesses & Counting
Since 2004
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1-Hour SLA on Major Cyber Incidents
24/7 SOC Monitoring
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24/7 IT Support — 95% of Issues
Resolved Within 5 Minutes
OUR STORY
Twenty-two years keeping Australian businesses running.
BaseHost was founded in Melbourne in 2004 with one mission: take the pain of IT off the desk of business owners who'd rather be running their business. We've grown from a two-person operation into a Melbourne-headquartered Managed Services Provider trusted by 230+ Australian businesses, with select international clients across the US, UK and New Zealand.
Today we specialise in Microsoft 365 and Google Workspace administration, Intune and JAMF endpoint management, Essential 8 compliance and 24/7 helpdesk, the toolkit modern Australian SMEs and mid-market organisations need to operate safely, productively and within regulatory expectations.
We're not a faceless call centre. Every client gets a named account manager, every ticket reaches the engineer who can actually fix it, and every quarter we sit down with you to review what's working and what isn't.
WHAT WE STAND FOR
Three things we won't compromise on
1
Real humans, real fast
No phone trees. No triage scripts. When you ring, the engineer who can fix your problem picks up, not a call-centre handler. 95% of issues resolved in under five minutes.
2
Compliance that actually holds up
Hardened identities, audit-ready logging, defined incident runbooks and evidence the auditor can actually follow. We build environments that pass real reviews, not just tick boxes.
3
No surprises on the invoice
Transparent monthly pricing. No hidden hourly creep, no "premium support" upsells. What we quote is what you pay, every month.
THE TEAM
The people behind the work
Sixteen people across leadership, engineering, support and marketing. Every one of them reachable, every one of them accountable for the work we deliver.
Ready to hand over the IT? We're ready to take it.
Book a no-obligation call. We'll review your current setup, identify gaps against Essential 8, and show you exactly what a managed engagement would look like.