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ABOUT  /  Our Team

OUR TEAM

The engineers who'll actually be on the call.

Most MSP "about us" pages show stock photos of generic professionals. Ours shows the team you'll actually deal with. Engineers, support, design, and the people behind the scenes, each with a real name, real expertise, and a defined role in how your account is run.

16

PEOPLE

20+

YEARS OPERATING

231+

CLIENTS SERVED

24/7

SUPPORT COVER

THE TEAM

People you'll actually work with

Engineers, support, design and operations, sixteen people across leadership, engineering, support and marketing. Each one accountable to a defined role in how your account is delivered.

Ross Dour, CEO

Ross Dour

CEO

Zach Oluoch, Support Team Leader

Zach Oluoch

SUPPORT TEAM LEADER

Dhananjaya Poudel, Technical Lead (Web)

Dhananjaya Poudel

TECHNICAL LEAD (WEB)

Ajeet Shakya, Technical Lead (Apps)

Ajeet Shakya

TECHNICAL LEAD (APPS)

Roberto De Simone, Creative Director

Roberto De Simone

CREATIVE DIRECTOR

Matthew Stevens, Senior Cloud Technician

Matthew Stevens

SENIOR CLOUD TECHNICIAN

Mawanda Hlophoyi, Senior Cloud Technician

Mawanda Hlophoyi

SENIOR CLOUD TECHNICIAN

Devendra Pali, Senior Developer

Devendra Pali

SENIOR DEVELOPER

Shyam Kumar Bhandari, Senior Developer

Shyam Kumar Bhandari

SENIOR DEVELOPER

Ashish Thapa, iOS Developer

Ashish Thapa

IOS DEVELOPER

Dipesh Lama, Android Developer

Dipesh Lama

ANDROID DEVELOPER

Girja Prassad Bhattarai, Android Developer

Girja Prassad Bhattarai

ANDROID DEVELOPER

Eric Ramallosa, Support Technician

Eric Ramallosa

SUPPORT TECHNICIAN

Paul Wafula, Support Technician

Paul Wafula

SUPPORT TECHNICIAN

Katching Murh, Support Technician

Katching Murh

SUPPORT TECHNICIAN

Althea Gopez, Marketing Coordinator

Althea Gopez

MARKETING COORDINATOR

Want to talk to the right specialist? No call centre, real engineers.

Pick a 30-minute slot, we'll match you to the right person internally based on what you want to discuss. All client communication goes through our service desk and account management, not individual staff inboxes.